This employee also drew a black line on my wall close to the ways in two spots and tried to say he didn’t do it right up until l identified to him it wasn’t like that when he started working on my steps. This employee has put holes on 13 from the hardwood flooring material used on thirteen actions the materials truly appear defective and undoubtedly must be exchange. I might be contacting Jasmine in customer service initial thing each morning to find out how we're going to resolve these issues. It's genuinely been very disheartening handling the Salesperson and staff who depict Empire 1 they are absolutely unprofessional and so they don’t hold their commitments as well as the perform is just not accomplished in a level for accredited gurus who specialise in executing hardwood ground installation which is a very terrible reflection on this firm.
Complete squander of time, along with the tile appears to be terrible! The initial tile we had appeared much better than this career!! Carpet installation went great and pleased with it.
– Revenue process was smooth. I agreed on a laminate floor and for the sales agent’s direction also agreed to get rid of ceramic tile all over the kitchen and hallway, Empire would clear away the carpeting. The overall cost was sizeable to my household.
We’re upset to listen to that your repair wasn't concluded as scheduled. We fully grasp your annoyance, and we’ll be in contact with you shortly to discuss a probable resolution.
Sigh. I chalk that up to my fault, Probably I shouldn't have left it on the floor, and I am able to commit one hour or two prying it out, scraping it down, and changing it with an additional. Installation starts and it is completed fairly swiftly. I'm questioned to do a stroll-by way of, and all appears nicely ample, but I'm no carpet pro.
November six, 2017 at 5:07 pm Update number three. Have to go away a new review since opinions for the reason that remarks in previous ones gained’t get checked out. The installers finally confirmed up and didn’t have any provides! They said they didn't bring glue or and of the underlayment. Also commented that they didn’t even have the correct vinyl. When they depart I get yourself a phone from my nieghbor that they spilled some thing in my driveway and still left a very good measurement gouge in it when they tried using backing out Together with the wheel chocked.
February 20, 2018 at 2:fifty eight pm We had berber carpet installed in September of 2016. By November, the carpet was slipping aside, frayed and seemed to be at the very least twenty years aged. An inspector was out and instantly stated that this was a maker’s defect And they might deliver a revenue particular person out for us to choose a new carpet to get mounted at no more cost to us. We achieved Using the income man or woman, chose A further carpet and build a time (February 2017) for installation. By August, seams ended up failing and it took until November 4th for an inspector to come out, take pics and explain to us that we must always listen to something again in a couple of days. Per week handed and we experienced not read from everyone. Damage finding even worse, holiday seasons approaching. I was phoning day by day and will not talk to anyone even so the “contact Middle individuals” – who were amazing – knowing and as handy as their job constraints might be. I been given a letter during the mail stating they had been attempting to get to me and could I please phone a certain number. I did so and I had been instructed they have been leaving messages for me everyday – Actually?! Simply because I like dwelling with ruined carpet; Particularly approaching the holiday entertaining time in the year!!!! Every person else on the globe could reach me but Empire Carpet!
I under no circumstances read from corporate... I connect with Baltimore yet again haven't heard back. I contact the decision Middle yet again and was promised that everybody included was A part of the e-mail and everybody from the corporate office she and another person must get back again to in 24 hours but it had been following several hours.
Also, we needed to provide the floors checked out which was by now laid in the dining area as a consequence of buckling due to floors not remaining thoroughly acclimated. Those people floors had been mounted 2012 and we continue to have empire today no resolution to that concern. A result of the Improper coloration wood currently being sent we experienced yet another seven day delay which pushed back our cabinet put in.
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m. – twelve:00am if this isn’t alright he can return on 9/five/2018. I’m upset Together with the Salesperson Danny Gomez because he lied about when personnel would commence and close the job. I truly feel this corporation breached the agreement by not with the ability to comprehensive get the job done whenever they mentioned they'd. When l contacted the Salesperson Danny Gomez he was reluctant to give me supervisors names and phone number so l could come up with a grievance. I have tried to contact customer service and was explained to the organization would Speak to me in 24 several hours remaining I haven't heard nearly anything l tried out to achieve out to your Salesperson but l realize he lied and can say everything to secure a sale which can be sad. If l don’t receive a reaction from a manager to try to acquire this fixed l will get an attorney to dispute this agreement for work which was done!
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Several of the quarter round to the kitchen an barhrooms continue to hasnt been set up. At the least he brought some today.
October 5, 2017 at 9:fifteen am Today (Oct 5th) Empire was imagined to install carpet in our daughter’s bedrooms. We obtained a phone contact today to at 730am to inform us the carpet isn’t in stock and they don't know when It will likely be in inventory. We employed a painter to come back in and complete their rooms in concern we would not make the deadline of today October 5th. You can’t inform me that Empire didn’t know the carpet wasn’t in inventory a few days back. We are certainly let down that we spent the money for just a painter (he came the last two evenings to finish) and that no one knowledgeable us until eventually the date of supply the carpet wasn’t in.